Sometimes our wonderful customers give us feedback about what it was like during the process of designing and installing their Off-Grid Energy system.
These comments below have either been provided by our customers without request, or gathered via an external post-installation survey. All our testimonials are for battery storage installations – on and off the grid.
We are extremely proud to have these comments listed below.
Chissy & Lisa: “The sales person Adam was extremely engaging and knowledgeable and his customer service 2nd to none. Greg and Adam were super flexible with our installation assisting us to have power to our home ready to move in. Their easy-going personalities and excellent communication skills assisted us to understand how to read our system. We can’t thank Adam and Greg enough for their assistance with providing us the best service money has to offer. From our first contact with Adam he was there asking us the right questions so that Off Grid could design us an affordable appropriate system. He provided us advice all the way through also offering us outstanding customer service. We had a small window to dig a trench and Adam and Greg were able to accommodate this at very short notice and Greg did an excellent job installing the system itself. We have been telling all of our friends and family about how awesome your team are including our neighbors who are also building off grid and do so with confidence and enthusiasm. We thank you for your follow up advice and continued support and wish everyone on your team much success as you continue to do great work!”
Thomas: “Designer-suggested adjustments to system for maximum efficiency against expenditure were appreciated. Efficient design stage planning and office staff. A good, hard-working installation team. Hi tech systems, user friendly components, capable, knowledgeable staff.”
Cameron: “Damien and Claire were excellent in working with us and accommodating us, which was not easy for our project with the difficulties that we presented from our end.”
Scott: “The salesperson [Aaron Lewtas] had been involved in another installation for me over 12 years previously – that system is still going strong and we’ve never experienced any issues. I liked the quality of the components and the clear and accurate communication. I appreciate the service that Off-Grid Energy have provided – they have made the entire system very easy to understand and the installation was done with a quality finish, thank you.”
Wendy: “Off-Grid Energy was recommended by [Sustainability Coach] Michael Mobbs. Something I really like about Off-Grid Energy is the professional, efficient and helpful manner in which the entire team communicated with us, answered our questions and kept us informed with the process. Thank you, all. It was a pleasure dealing with you.”
Peter: “Whole process end to end was super easy. There’s a fair bit to take in so the Off-Grid Energy user guide is great. The installation team were fantastic. Arrived in time, worked solidly, excellent communication. Left no mess. Very impressed. They’re done a really neat job and even went the extra mile and finished off the trench for us.”
Andrea: “The whole experience with Off-Grid was brilliant, from the very first phone call to the final install. They were efficient, I got all the information I required throughout the whole process, I felt I could ask stupid questions but would get a proper answer and it all works! I feel we got exactly the product we wanted and needed, and were kept informed the whole way. I have already recommended the company to various people, and would have no hesitation in using them again the future. Thank you very much for being so good to deal with, it was a nice change!”
Julian: “Thank you guys – best day (and night) of my life. Delivered on everything you said and your installer Greg was outstanding. Brilliant product and service to live comfortably off-grid.”
They listened to what we needed and they were the only company who did that. Everyone else wanted to do more than we required. Professional, friendly and efficient.
They are prompt, helpful and kept us well informed on the progress of our job. They delivered 100% on time. No BS with these guys. Prompt, professional and friendly.
The system was varied to suit our situation (i.e. dedicated electric car charge point). The install team took the extra time to use an existing conduit that ran in the wall & underground which resulted in a neater install.
They have given me confidence that we have purchased a quality premium product that will last and do it’s job.
Proficient, reliable and responsive. The installation team even stayed late to fix a problem that was not their problem.
Sean our Rep was always ‘down to earth’ & friendly when dealing with him. No high pressure sales pitches. Friendly, efficient and timely.
Tim & Cyd: “Direct, no nonsense service. A good team, and Mark and Greg in particular, were easy to talk to and provided excellent information that wasn’t shrouded in mystery or hyped up. Actually everyone we have met who works for Off-Grid Energy has been easy to get along with. We feel we have chosen a solid, well-built system using some of the best components available presently and having a choice of being able to select some good locally made components as well. The information was provided without the ‘hard sell’ and presented in a form that allowed us to understand (as much as we can!) the system and its potential. We also understand that help, should we need it, is only a phone call away.”
Rhain & Jo: “I really like that we don’t really have to think about it at all, and mainly only look at the displays out of interest rather than any concern.”
Julie-Anne: “I liked the enthusiasm of the team. I believe that they are keener to embrace newer technology than the opposition that I spoke to. I am really impressed and happy with the operation and simplicity of my new storage ready grid connected system.”
David: “Very customer friendly. Happy and willing to translate complex technical discussions into simple terms. The installation team was brilliant. Not only were they prompt, courteous and efficient, the simple fact they worn uniforms, were safety conscious and polite added greatly to the experience. Nothing is ever too much trouble, it’s a customer-centred experience.”
Lesley: “Thank you and the guys for all their help and their ‘no problem’ attitude. It was so easy dealing with them which was very impressive and most refreshing. I’m quite excited about my own power!”
Simone & Matt: “A big big thank you to everyone involved in delivering and installing our new off grid system. We can’t wait to start using it. It looks great.”
Rob: “They considered all possible variations when designing a system for my requirements. Knowledgeable, informative and value. Will highly recommend to anybody requiring an off grid system”
Nathan & Alison: “Streamlined process that ran smoothly with a top class installation delivered on time. Quality installation, well organised process and responsive people that really care about a good outcome. Honestly your service was hard to fault!”
Leon & Emma: “Have been very impressed with your prompt responses and professionalism.”
Anonomous, Nov 2013: “As a customer, I found Adam the Rep fantastic to deal with and the installers Greg, Michael and Travis – great guys and very proud of the work they do. Off-Grid should be very proud of such staff”